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Security & Fraud Prevention– First Abu Dhabi Bank

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Protecting Your Money, Identity, and Online Safety

At First Abu Dhabi Bank, the security of your financial information is our highest priority.
We use advanced technology, strict verification processes, and industry-standard safeguards to protect your accounts 24/7.
Our commitment is to provide safe, reliable, and secure banking — whether you bank online, through our mobile app, or in person.


🔐 1. Advanced Security Technology

    Encrypted Banking
  • All online and mobile transactions are protected using bank-grade encryption to ensure your data remains private and secure.
    • Multi-Factor Authentication (MFA)
  • We require additional verification steps — such as security codes or biometric login — to prevent unauthorized access.
    • Real-Time Monitoring
  • Our systems actively monitor accounts for unusual activity, suspicious transactions, and login anomalies.
    • Fraud Detection Technology
  • We use AI-powered systems to detect and block unusual behavior before it becomes a threat.


🛡 2. Account Protection Measures

Secure Login

We never store passwords in plain text and automatically lock accounts after repeated failed login attempts.

Instant Alerts

Receive real-time notifications for:

  • Login attempts
  • Fund transfers
  • Changes to account information
  • Card activity
Card Protection

If unusual card activity is detected, we may temporarily freeze the card until the transaction is verified.


🧾 3. Fraud Prevention & Awareness

    Fraudsters continue to use advanced methods, but knowing how scams work is the best defence.
    Information may be shared only with:

    Common Scams to Watch For
  • Phishing Emails/SMS: Messages pretending to be the bank requesting passwords or codes.
  • Fake Calls: Callers claiming to be bank staff asking for account access.
  • Spoofed Websites: Websites mimicking First Abu Dhabi Bank to steal login details.
  • Investment Scams: Fraudsters offering unrealistic returns or “guaranteed” profits.
How We Help Protect You
  • We NEVER ask for your passwords, full card numbers, or verification codes by phone or email.
  • We regularly update customers with fraud alerts and safety tips.
  • Our fraud team works 24/7 to investigate suspicious activity.


📱 4. Safe Digital Banking Practices

Recommended Steps for Customers

  • Use strong, unique passwords.
  • Avoid banking on public Wi-Fi.
  • Keep your phone and computer updated.
  • Never share verification codes with anyone.


🧩 5. What to Do If You Suspect Fraud

If you notice any suspicious activity:

  • Contact First Abu Dhabi Bank immediately.
  • Freeze your card through the mobile app.
  • Change your online banking password.
  • Report the incident to our fraud department.
We will investigate the activity, secure your account, and restore access safely.


📞 6. Fraud Prevention Contact

First Abu Dhabi Bank – Fraud & Security Team

    📍 First Abu Dhabi Bank Al Qurm – Business Park P.O. Box 6316 Abu Dhabi, United Arab Emirates

    📧 banking@fad-bk.com

    📞 Customer Support: (971) 398-7424


🛡 7. Our Commitment to Canadian Security Standards

First Abu Dhabi Bank follows all major Canadian regulatory requirements, including:

  • FINTRAC compliance
  • Canadian Anti-Fraud Centre guidelines
  • PIPEDA privacy regulations
  • Canadian Banking Security Standards (CBSS)
Your financial safety is our priority — always.

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